Last updated: 12 July 2026
Document version: v0.1-draft
This notice describes how RaConnect and related MicroAPI remote-access services operated by Delice Automatics Ltd work, what data may be processed, and what you authorise when enabling remote support or integrations.
This notice applies to RaConnect agents, MicroAPI endpoints, installers obtained from Delice distribution channels, and any remote session initiated through those tools for support, diagnostics, or authorised integrations with Delice or customer systems.
When you install RaConnect or approve a remote session, you authorise Delice personnel or your designated support provider to access the connected Windows environment for the stated purpose and duration. Remote access may include viewing the screen, transferring files, executing diagnostics, and reading application logs necessary to perform support.
Depending on configuration, RaConnect may process device identifiers, session metadata, connection logs, error reports, and files you explicitly share during a session. Personal data is handled according to the Delice Privacy Notice. Do not expose credentials or unrelated personal data during a session unless necessary.
Delice uses access controls, encrypted transport where supported, session logging, and staff confidentiality obligations appropriate to the service. You are responsible for securing endpoints, user accounts, and network access on your side.
You must install software only from authorised Delice sources, supervise active remote sessions, revoke access when no longer needed, maintain backups, and ensure you have authority to permit remote access on the affected systems.
RaConnect and MicroAPI are developed and operated by Delice Automatics Ltd. They are not developed, operated, or warranted by Pyramid Software SRL or RA Workshop. Enabling RaConnect does not change Pyramid's licence terms for RA Workshop.
Delice aims to maintain reliable service but does not guarantee uninterrupted availability. Maintenance windows, network issues, or third-party dependencies may affect connectivity.
You may uninstall RaConnect at any time. Delice may suspend access for security reasons, non-payment, or breach of applicable terms. Session logs may be retained as described in the Privacy Notice.
